Returns & Exchanges
At Electric Bikes Brisbane, we want you to ride with confidence. If your new e-bike or accessory isn't the perfect fit, our straightforward return policy ensures a smooth process for exchanges or refunds within 14 days of purchase.
Contact Our Support Team
Email our service department with your order number and reason for return to receive a Return Authorization (RA) number.
Prepare Your Item
Ensure the product is in its original, unused condition with all packaging, manuals, and battery chargers included.
Secure Shipping or Drop-off
Carefully pack your item and ship it back to our Brisbane workshop, or visit our store in person for a direct inspection.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or store credit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing