Frequently Asked Questions
Everything you need to know about powering your ride in Brisbane.
Do you offer test rides at your Brisbane showroom?
Yes, we encourage test rides! You can visit our Brisbane location to try out various models to ensure you find the perfect fit for your riding style and height.
What is the typical range of your electric bikes on a single charge?
Most of our electric bikes offer a range between 60km and 120km, depending on the battery capacity, terrain, rider weight, and the level of pedal assistance used.
How does shipping work for bulky e-bikes?
We ship our e-bikes using specialized freight partners to ensure they arrive safely. Each bike is professionally packed and 95% assembled; you will only need to perform minor adjustments like straightening the handlebars.
What kind of warranty comes with a new electric bike?
All our e-bikes come with a comprehensive manufacturer's warranty, typically covering the frame for 5 years and electrical components (motor, battery, and display) for 2 years.
Do you provide servicing and maintenance?
Absolutely. We have a dedicated service center staffed by certified technicians who specialize in e-bike diagnostics, firmware updates, and mechanical tune-ups.
Can I apply for financing to purchase my bike?
Yes, we offer several flexible payment options including ZipMoney and Humm, allowing you to ride now and pay over time with interest-free periods available for eligible customers.